Shipping Policy

UrbanPrints Factory LLC Shipping Policy

Effective Date: January 1, 2024

Order Processing Time

Orders are processed within 1-3 business days to ensure timely delivery for our customers. During peak seasons or promotional periods, processing time may be slightly extended.

Once your order is processed, you will receive a confirmation email with tracking information to monitor your shipment.

Shipping Options Available

Transparent Shipping Policies

We provide clear shipping policies to ensure transparency and customer satisfaction with every order. All shipping times are estimates and may vary based on your location and current shipping conditions.

Shipping Destinations

Currently, we ship within the United States only. We're working on expanding our international shipping options to serve our global customers better.

Package Tracking

Once your order ships, you'll receive a tracking number via email. You can use this tracking number to monitor your package's journey from our warehouse to your doorstep.

Shipping Confirmation

You will receive an email confirmation once your order has been shipped. This email will include your tracking number and estimated delivery date.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at contact@urbanprintsfactory.com. We will work with our shipping partners to resolve the issue and ensure you receive your order in perfect condition.

Address Changes

If you need to change your shipping address, please contact us within 24 hours of placing your order. Once an order has been processed and shipped, we cannot modify the shipping address.

Shipping Delays

While we strive to deliver all orders on time, shipping delays may occur due to weather conditions, carrier issues, or other unforeseen circumstances. We appreciate your patience and understanding in such situations.